Frequently asked questions

Search by subject and level — from primary and 11+ preparation through KS3 and GCSE to A-Level — and shortlist the tutors who fit. Every tutor shown to you has already completed our full vetting process.

Each tutor sets their own hourly rate, and it is shown on their profile. You always see the full cost before you request a session, and you are only charged once the tutor confirms.

When you request a session your card is authorised but not charged. You are charged when the tutor confirms — usually within 24 hours. If the tutor declines or doesn't respond in time, the authorisation is released and we suggest alternative tutors.

Yes. Cancel at least 24 hours before the start time for a full refund. With less than 24 hours' notice, a partial charge may apply. If the tutor cancels at any point, you are refunded in full.

Every session runs online in our own video room, joined directly in the browser — there is nothing to download or install. Sessions never take place off the platform.

No. The parent is the account holder, and students use the service through their parent's account. You must be 18 or over and have parental responsibility for the child to open an account.

Just a device with a camera, a microphone and a modern browser, plus a reasonable internet connection. Your child joins from a link in your account at the appointed time.

Tutors on CTS earn a guaranteed rate of up to £30 per hour. Visit our tutor page for details of how to apply.

Every tutor completes an enhanced DBS check, identity and right-to-work verification, reference checks, and a safeguarding interview with our school staffing team — the same team that supplies staff to UK schools. No one teaches before they are cleared.

We track the expiry of every tutor's DBS clearance. If yours lapses, you are removed from the platform automatically and any pending sessions are cancelled. You can return once your clearance is renewed and verified by us.

No. All contact goes through the platform, and personal contact details are never exchanged. Arranging sessions or contact off the platform is against our terms of service and can lead to removal.

Yes — every session is recorded for safeguarding and dispute resolution. You see a recording notice before you join each session. Recordings are only accessible to our designated safeguarding staff; tutors and parents cannot view them.

Every tutor holds an enhanced DBS check and passes identity and right-to-work verification, reference checks, and a safeguarding interview conducted by our school staffing team before they can teach. Clearances are re-checked on an ongoing basis. Read more on our safeguarding page.

Recording protects children and supports fair dispute resolution: if a concern is ever raised, our safeguarding staff can review exactly what happened. Both participants see a recording notice before joining, and parents consent to recording at registration.

Only our designated safeguarding staff. Tutors cannot access recordings, and neither can other parents. How recordings are stored and protected is covered in our privacy notice.

Recordings are kept for a limited period and then deleted. The exact retention period is [to be confirmed: recording retention period].

No. Sessions and messaging stay on the platform, so every interaction happens within the protections we have built — vetted tutors, recorded sessions and monitored accounts.

Email our safeguarding team at hello@cts-edu.com. We treat every concern seriously, review the relevant recordings and records, and refer matters to the relevant authorities where appropriate.